Terms ans conditions of use


In the MONASHOP section is at your disposal the information of all the products for sale, indicating the price, the shipment cost, and the description of its features.

The buying process is carried out following the guidelines offered in the page itself, by choosing the particular product, indicating sizes where applicable and indication of the quantity of items purchased,choosing the payment method and completing the data requested.

Once the order is placed, you will receive a confirmation email.

In the event that the consumer does not choose to pick up the product at Fundación Privada Mona's headquarters, we inform you that the delivery period of the order is between 5 and 8 business days, and will take place through the postal service at the address that the buyer designates.


If once received the article presents any imperfection, does not correspond to what is requested or the characteristics are not those chosen by the buyer, you have the right to withdraw the purchase within a maximum period of 14 days from the reception. In this case, Fundación Privada Mona will reimburse you the full amount paid at the moment you provide sufficient proof of the return of the item or items or at the time the return is made.

As for the shipping costs, if the consumer exercising his right of withdrawal chose a return method with a higher cost than the shipping, Fundación Privada Mona will only pay the actual cost of the shipment, the difference being borne by the consumer.

In the same period of 14 days, the consumer may be interested in the change of the article, in which case, will proceed to communicate this option to Fundación Privada Mona, through the contact section of the website itself. The change process will be governed by the same rules as the withdrawal process. That is to say, once the exchange option has been communicated, and the product replacing the initial one is chosen, Fundación Privada Mona will deliver the consumer the substitute product, either at the moment the consumer contributes enough of the return of the product, or at the moment in which the return is made effective. In any case, the product must be returned, as far as possible, in its original packaging, or in any packaging that guarantees the return in optimum conditions.

In terms of costs, if there is a price difference in the product, Fundación Privada Mona will pay or charge the consumer the difference, using the same method of payment chosen by the initial order.


In case the buyer expressly requests it, the payment will be documented by electronic invoice sent to the buyer via e-mail (in PDF format)or in paper format by postal mail, to the postal address indicated by the buyer.